FAQS

We specialize in:

• Importing medical equipment and devices

• Supplying hospitals, clinics, and laboratories

• Providing spare parts and accessories

• Offering installation, calibration, and maintenance

• After-sales technical support

• Consultancy for medical equipment selection

Yes.

We supply medical equipment to:

• Government hospitals

• Private hospitals and clinics

• Medical laboratories

• Private practitioners

• NGOs and healthcare projects

We import a wide range of products including:

• ICU & OT equipment

• Diagnostic devices

• Laboratory instruments

• Surgical tools

• Patient monitoring systems

• Home care medical devices

• Hospital furniture

• Consumables and accessories

(We tailor supplies according to client requirements.)

Yes.

Most products come with a manufacturer warranty, typically ranging from 6 months to 2 years depending on the item.

Warranty covers manufacturing defects only.

Yes.

Our technical team provides:

• Professional installation

• Equipment calibration

• User training for medical staff

• Operational guidance

This service ensures proper and safe equipment usage.

You can place an order through:

• Email: info@emcgroups.com

• Phone:  +94 71 139 9929

• Contact form on our website

• Direct visits to our office

Once you share your requirements, we provide a quotation and estimated delivery timeline.

Absolutely.

We provide complete after-sales support including:

• Diagnostics

• Repairs

• Replacement parts

• Preventive maintenance

Our certified technicians ensure minimal downtime for your medical facility.

Delivery time depends on:

• Product type

• Stock availability

• Import schedules

• Customs clearance

Local delivery for in-stock items usually takes 2–5 business days.

Imported orders may take 3–6 weeks depending on supplier and logistics conditions.

Yes.

We offer original spare parts and accessories for a wide range of models and brands

Yes.

Our team handles full installation and setup for heavy and sensitive equipment, ensuring proper operation and safety.

Upon request, we can arrange:

• Live demos

• Virtual demonstrations

• Technical brochures

• Videos and manuals

This helps you understand product performance before buying.

We accept:

• Bank transfers

• Cheques (company)

• Cash (for local orders)

• Online payments (coming soon)

Advance payments may be required for imported or special orders.

Yes.

We provide delivery across Sri Lanka through trusted logistics partners.

You can reach our customer support team by emailing info@emcgroups.com, calling +94 71 139 9929, or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.